Big Bank Analysis free essay sample

Problem A bank is opening up a new branch where the operations manager will have to make important decisions regarding teller operations. A large apart of customer service is dependent upon wait time and seamless service. The operations manager wants to be prepared and avoid wait time complaints that have transpired at other branches. Since this is a new branch, demographics will also come into play in deciding how to approach teller operations. The operations manager collects data regarding teller operations which states that â€Å"an average 80 customers are processed during the noon hour. The average processing time for customers with a single transaction is 90 seconds, while the processing time for customers with multiple transactions is 4 minutes. Sixty percent of the customers are expected to have multiple transactions. † (Stevenson, 2011) The operations manager must decide whether to have one waiting line with multiple tellers, or have two waiting lines: one for customers with multiple transactions and one line for single transactions. We will write a custom essay sample on Big Bank Analysis or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Analysis Wait time is very important to customers and if an operations manager does not evaluate and study wait time, it can lead to a loss in customers. The operations manager must consider the following system constraints that will lead to an efficient teller operation. The four constraints are 1. Use of temporary workers, 2. Shift demand, 3. Standardize the service, 4. Look for a bottleneck. (Stevenson, 2011) The operations manager can utilize temporary workers at a banking center. Temporary workers are part time and are given work times during the busy periods. The tradeoff is that part time workers have a larger turnover rate over full time workers. This can drive up the expense in hiring new part time employees. Also, part time workers are not always as fast as full time workers and may not have experienced every customer situation, which means a need for additional training. The lack of speed may not be as beneficial to busy periods. The manager must find part time tellers who only want part time work in order to eliminate the tradeoffs. Over time, part time workers will be beneficial and have all of the necessary training needed. Shift demand is the second constraint that banks can utilize by providing various account types specific to the customers need. At Bank of America, they offer a banking account that is free if you do not come inside the branch for services. This also reduces wait time and will train the customer to use ATM and online services. Standardize the service is the third constraint in which consistency of service is very important. This constraint is going to be the most critical when dealing with teller wait times. The operations manager must understand the busy periods of their branch, such as holiday seasons, lunch breaks, social security payments, pay days close to the 1st and the 15th. Understanding these busy periods will allow for the appropriate amount of staff. Maintaining the same staff and standardizing their ability to perform consistently and with the right tools will allow for a successful teller operation. The fourth constraint is having a bottleneck. This cannot be discovered until the branch is open. Transaction time’s for each teller can be evaluated by calculating how many transactions each teller has performed each day and over how many total hours. If there are busy times and you notice a particular teller is not moving as fast as they should, the manager must resolve this by providing additional training and practice for the teller. Resolution The operations manager must understand the four constraints and apply them to their final decision regarding wait times. Considering that out of an average of 80 customers, 60 percent of the customers are expected to have multiple transactions. That 60 percent makes up 48 customers which is more than half of the average customers. The best option is to have two waiting lines: one teller for customers who have a single transaction and four tellers who would handle customers who have multiple transactions. I would also include a line leader who can talk to each of the customers about their needs prior to getting to the teller window. This will also eliminate the customers in the wrong line or who can get their issues resolved from the bank manager or personal banker. Also line leaders can walk customers over to the ATM, when there is no ATM usage, and assist them with their simple transactions. This provides an ATM learning lesson and reduces the wait time. Line leaders can also help customers who have deposit slips ready and filled out before they get to the window and this can lead to additional sales. Another benefit to distract customers is television in the lobby or music playing in the background. This will occupy customer’s time and give them the filling of not waiting as long. One additional recommendation is to avoid having a clock in your lobby, because it could cause customers to watch the clock as they wait in line.

Essay Sample - How to Find Quality Essays For School

Essay Sample - How to Find Quality Essays For SchoolFinding quality, well written essays for the class of the semester and the class of the quarter can be quite difficult at times, but with the help of essay samples from previous semesters and from the year before the current one, it is possible to complete a few sample essays and begin work on your own. With some luck, the essay samples will help you find the best material, and with some experience, you will be able to spot the better essays and pick them apart and improve on them.There are some essay samples which you should not use in school, even though they may seem like the best ones on the market. These include gender-neutral sources, essays about local happenings or events in the history of the place where you live, and just about any essay which uses large amounts of slang words such as for example 'hooker'whore'.The majority of colleges and universities use a common format for essays, which is a thesis statement, an introdu ction, two chapters, then a conclusion. It is best to use a higher grade essay or class paper, or even an essay from one of the higher classes that you want to get into when writing a senior thesis, because then the purpose of the essay has been correctly stated. Many students who enter college need a better means of demonstrating that they have gained knowledge that others have not gained in their course of study.The best essay samples will include a range of essay topics and offer several different options for different kinds of essays. They should not be too wordy or try to cover all the material within the space of an essay, as this is often exactly what the student finds the most difficult to write. They should only be long enough to provide a brief outline of the topic, and then they should end with a question.The purpose of a top level essay should not be to answer a question, but rather to let the reader know something that is important to them about the topic, or help the r eader gain an understanding of the person in question. A common pattern for a top level essay is one that answers the question, such as 'Why do you hate American Idol?' This will allow the student to gain a base understanding of why the question is being asked and will have that aspect of the essay covered for the reader.Writing an essay for essay samples is not the same as writing a research paper. As mentioned earlier, it is not necessary to know what a certain part of the population thinks to answer a question, so even if you were to write research papers for essay samples, be sure to use examples from the people you are writing about. Again, the information you give them should be relevant and helpful.To avoid giving the student and lecturer the 'salt and pepper'real world' feel to the essays which are required for the papers required for the essays required for the essay samples, try to write short paragraphs and sentences. Do not use too much slang or general terminology, beca use if the student and professor are going to consider it an essay, then they should be able to read it.As you can see, the essays required for the school's academics, may vary from school to school, but they should always be written using a format that allows the student to express themselves clearly and easily. Good essay samples are available for all the schools in the country, so look for them and learn from them!